Cookie Policy

Last updated: January 18, 2026

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. Cookies are used to make websites function, remember your preferences, and provide insights into how the website is used.

2. How We Use Cookies

Duus.ai uses cookies to deliver our service and improve your experience. We do not use cookies for advertising or cross-site tracking.

3. Types of Cookies We Use

Necessary Cookies

These cookies are essential for the Service to function. They cannot be disabled.

• Session cookies: Keep you logged in during your visit

• Authentication cookies: Verify your identity and keep your session secure

• Security cookies: Protect against fraudulent requests

Functional Cookies

These cookies remember your choices and preferences to provide a better experience.

• Language preference: Remembers your preferred language (Danish or English)

• Theme preference: Remembers whether you prefer light or dark theme

• Cookie consent: Remembers your cookie preferences

Analytics Cookies (optional)

These cookies help us understand how visitors use our website. They are only set if you give consent.

• PostHog: We use PostHog to analyze user behavior and improve our service. Data is processed in the EU.

You can change your consent at any time via the cookie banner or by deleting cookies in your browser.

4. Cookies from Our Chat Widget

When you integrate the Duus.ai widget on your website, the widget uses the following cookies for your visitors:

• Conversation ID: Remembers the ongoing conversation so visitors can continue where they left off

• Visitor ID: An anonymous ID to identify returning visitors

These cookies do not collect personal information and are only used to improve the chat experience.

5. Third-Party Cookies

We do not use third-party cookies for advertising or tracking. Our payment provider may set cookies when you make a payment, but only to the extent necessary to complete the transaction.

6. How to Manage Cookies

When you visit our website, we display a cookie consent banner where you can choose to accept or reject analytics cookies. Necessary cookies cannot be disabled as the Service will not function without them.

You can also delete cookies through your browser settings. Note that this may affect your experience of the Service:

• Chrome: Settings → Privacy and security → Cookies

• Firefox: Settings → Privacy & Security → Cookies

• Safari: Preferences → Privacy → Manage Website Data

• Edge: Settings → Cookies and site permissions

7. Retention Period

• Session cookies: Deleted when you close the browser

• Authentication cookies: Up to 7 days or until you log out

• Preference cookies: Up to 1 year

• Analytics cookies: Up to 1 year (only if you have given consent)

• Widget cookies: Up to 30 days

8. Changes to This Policy

We may update this cookie policy from time to time. Changes will be posted on this page with an updated date.

9. Contact

If you have questions about our use of cookies, you can contact us at:

Email: support@duus.ai